Frequently Asked Questions

About Our Matcha

What’s the difference between your Classic and Ceremonial Matcha Lattes?

Our Classic lattes are smooth, mellow, and great for everyday sipping. Perfect if you’re new to matcha.

Our Ceremonial lattes use higher-grade matcha for a deeper umami, richer color, and a stronger matcha taste.

Do you offer non-dairy milk?

Yes! We have oat, almond, and other dairy-free options depending on availability.

Can I customize the sweetness?

Absolutely — you can choose less sweet, normal, or extra sweet. If you can't see the options, you may request to add it at the Special Instructions portion in the cart.

Do you have caffeine-free options?

Yes — our Hojicha drinks are low-caffeine and we also offer our Pink Drinks which are caffeine-free and great for kids!

What is the shelf life of your bottled drinks?

Our bottled matcha drinks are made fresh with real ingredients and no shortcuts! Please refrigerate them upon pickup or delivery to keep them at their best. They stay fresh for up to 5 days.

Is matcha supposed to settle at the bottom?

Yes — that means it’s real matcha! Authentic matcha is finely ground tea leaves and doesn’t fully dissolve.

Just give your bottle a quick shake and enjoy.

Where do you source your matcha?

We primarily source our matcha from Uji, Japan, the historic heart of premium matcha. This is the matcha we use for our lattes and core drinks. We also offer seasonal and single-cultivar options from other regions like Shizuoka, Kagoshima, and more. All our matcha is directly sourced from trusted producers in Japan to ensure freshness and authenticity.

Matcha Products & Retail

Which matcha powder should I start with?

Ceremonial Powder — vibrant flavor for traditional enjoyment

Single Cultivar Series — unique profiles for matcha enthusiasts

How should I store my matcha?

Keep it airtight, in a cool, dry place away from light. Refrigeration is recommended after opening to maintain freshness.

How do I take care of my Chasen (Bamboo Whisk)?

Before use: Soak the whisk in warm water for 1–2 minutes to soften the bristles

During use: Whisk in an “M” or “W” motion — not in circles

After use: Rinse gently under water, do not use soap

Drying: Place on a Kusenaoshi (whisk stand) or upright with prongs facing down

Avoid:

❌ Soaking too long

❌ Leaving it inside a wet bowl

❌ Storing inside a container while damp

With good care, a chasen can last 3–6 months depending on frequency of use.

Delivery & Orders

Bottled drinks: Metro Manila only

Retail products: Nationwide 🛵📦

Metro Manila Deliveries

Delivered via Lalamove or Grab Express. Select your preferred date & time at checkout.

Please allow a ±1 hour delivery window due to rider availability & traffic.

Provincial Deliveries

Shipped via JRS Express every Monday, Wednesday & Friday.

JRS Estimated Delivery Timeline:

Luzon: 2–3 days

Bicol: 2–4 days

Visayas: 5–7 days

Mindanao: 5–6 days

Remote areas (ex. Batanes): up to 30 days

Can I schedule advance orders?

Yes — you can pre-order for pick-up or delivery for your chosen date and time.

Is there a minimum order for delivery?

No minimum, though delivery fees may vary by location.

Workshops & Events

How do I join a Matcha Mama workshop?

We announce upcoming workshops on Instagram and our website — simply register while slots last!

Do you host private workshops?

We can host your private workshop:

• In one of our branches (Matcha Mama Clubhouse / participating cafés)

• At your chosen venue — offices, homes, events, etc.

• For birthdays, corporate bonding, club meet-ups, and celebrations of any kind!

Scheduling is based on availability, so send us your preferred date, expected number of guests, and location — and we’ll help you plan the perfect matcha experience.